Muscle Gelz® Terms & Conditions
All orders are processed to ship Monday through Friday, we are closed on weekends. Once you receive your tracking information it can take 24-48 business hours for the tracking to update. All orders are shipped within 24 hours except orders placed on weekends, which will be shipped on Monday. We ship orders USPS Priority Mail, UPS Ground, FedEx Ground and International orders are shipped USPS First Class Mail only. Typically all orders placed before 3pm Central time are shipped the same day. (except on weekends).
*By opting out of Route shipping protection, Muscle Gelz® is not liable for any lost, stolen, damaged items in transit or orders that are seized by customs.
We ship within the USA (all 50 states and US territories), and internationally to select countries (see on check-out page). You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays or any other issues with delivery. Most countries will have no issues but we post this disclaimer in the off chance that there is an issue. Please be aware if you purchase internationally that you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
We offer a 30 day money back guarantee on all of our products. Please contact us first for an RMA # before returning a product. All bottles of product must be sent back to us at your shipping cost before a refund will be issued. Refunds will only be issued after all items in the original package have been returned to us, including free promotional items. A 10% restocking fee and our original shipping costs applies. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
Refused shipments are subject to a 10% restocking fee plus all return shipping costs. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
We accept Visa, MasterCard, Discover and American Express debit/credit cards and we also offer 6 week no interest financing thru ZipPay. All credit cards are processed securely by Authorize.net and electronically verified via 256bit Comodo EV SSL server. click here to verify our SSL security.
Credit Card Authorizations, Charges & Duplicate Charges
If you place an order and it is declined you will see an authorization on your credit card and/or bank. An authorization is not an actual charge, we do not have control of these and they will eventually drop off. So unless your order went thru successfully you are not being charged more than once or at all if it was not accepted and you receive an email confirmation of your order. Typical reasons for credit cards being declined are entering an incorrect billing address that your bank has on file for your credit card. You will need to contact you bank and correct your billing information with them.
BY ORDERING FROM OUR WEBSITE YOU ARE STATING THAT YOU AGREE TO ALL OF THE ABOVE PARAGRAPHS.