Muscle Gelz® Terms & Conditions
All orders are shipped within 24 hours, except orders placed on weekends which will be shipped on Monday. We ship all orders USPS Priority Mail 2-3 Day (International orders are shipped via DHL). Typically all orders placed before 1pm Pacific time are shipped the same day! (except weekends).
We accept Visa, MasterCard and Discover debit/credit cards, we accept eChecks, PayPal and we also offer 6 week no interest financing thru QuadPay. All credit cards are electronically verified via 256bit Comodo EV SSL server. Click here to verify our SSL security.
CREDIT CARD AUTHORIZATIONS, CHARGES & DUPLICATE CHARGES:
If you place an order and it is declined you will see an authorization on your credit card and/or bank. An authorization is not an actual charge, we do not have control of these and they will eventually drop off. So unless your order went thru successfully you are not being charged more than once or at all if it was not accepted and you receive an email confirmation of your order. Typical reasons for credit cards being declined are entering an incorrect billing address that your bank has on file for your credit card. You will need to contact you bank and correct your billing information with them.
We offer a 30 day money back guarantee on all of our products. Please contact us first for an RMA # before returning a product. All bottles of product must be sent back to us at your shipping cost before a refund will be issued. A 10% restocking fee and our original shipping costs applies.
Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
By ordering from our website you are stating that you agree to all of the above paragraphs.